SALES POLICY


(Please Read All Points Carefully)


1).  INSURANCE ADVICE and LEGAL DISCLAIMERS.
a). It is the sole responsibility of the PURCHASER to ensure that all purchases are FULLY INSURED against loss or damage that may occur during postage. The VENDOR therefore accepts no liability in these matters.
b). It is the sole responsibility of the OWNER to ensure that any item or items sent to me for APPRAISAL and/or left with me for SALE are FULLY INSURED by them against loss or damage that may occur during postage and during the period that the item or items are in my possession. I therefore accept no liability in these matters.

c). Items sent to me and returned to the owner must be returned at the owner’s expense.


2). All sales carry a 24-hour approval from arrival at the Purchaser’s Address. Any returned item must be sent back to me at the expense of the person to whom it was delivered. If returned, it must be trackable, fully insured, and packed in its original box with its original packing, together with the original receipt. For UK residents, the return posting must be by Royal Mail Special Delivery. Returns from outside the UK MUST be by AIR MAIL. All returned goods must arrive back in the same condition they were in when they were sent, therefore a full refund is subject to an inspection of all returned goods upon arrival.

3). Check with me the cost of postage, packing and insurance before you buy, because this has to be added to the cost of your goods.


4). *** When you send your payment, please ensure that you have agreed to payAll Charges’, which includes charges to the purchaser and charges to the vendor. Goods will not be released for postage until the full net amount (in £GBP) has cleared into my Bank account.


5). Don’t forget to include your Name, Full Postal Address, Post Code (Zip Code), and Telephone Number (including area code) with your payment.



PAYMENTS MADE FROM THE UK


6). I am currently unable to accept payment by credit card or debit card, so please send me a cheque or a postal order or arrange with me for an electronic transfer of funds directly into my account.


7). Cheques or Postal Orders should be made payable to J. E. Croft and sent to my address, which can be found beneath ‘The Ukulele Man’ logo at the top of every page on my website. PLEASE ALLOW UP TO 10 DAYS (from the arrival of your cheque or Postal Order) BEFORE GOODS ARE DISPATCHED. This allows time for me to take your cheque to the Bank, time for your cheque to ‘clear’ (currently four Bank working days - excluding Saturday or Sunday), and time for me to pack your goods prior to dispatch. A receipt for your goods will be enclosed.


8). PAYMENT BY ‘PayPal’ is no longer available. Since an incident when ‘PayPal’ could not explain to my satisfaction how several hundred pounds of my money went missing from my account (although the money was returned to my account about three days later), I have refused to use their system.

9). All mainland UK instrument deliveries (except for banjos and other instruments which exceed either the parcel size limit or the insurance limit on this service) are normally sent by ROYAL MAIL SPECIAL DELIVERY. This service is trackable, it guarantees next day delivery before 1pm (except for parcels posted on a Friday) and it includes insurance cover up to their maximum of £2,500. Instruments that for any reason can’t be sent using this service are usually sent by PARCELFORCE. *** Items other than instruments are NOT insured unless specifically requested and paid for in advance (SEE NOTE 1). at the top of the page).



PAYMENTS MADE FROM ALL OTHER COUNTRIES


10). I am currently unable to accept payment by credit card or debit card, so please arrange for either an International Money Order to be sent to me, or arrange with me for an Electronic Transfer of Funds directly into my account.


* Please note that my Bank currently charges me £7.00 (GBP) in order to process foreign payments into my account. Regrettably, this amount will therefore have to be added to the amount payable by the Purchaser.


11). ALL PAYMENTS MUST BE MADE IN £(GBP) ONLY. This can be done in a number of ways, with or without the help of your Bank.


Electronic transfers are much faster and as soon as the full amount of money clears into my Bank account I can pack your goods up and send them off to you.


All paper payments (cheques) should be made payable to J. E. Croft and sent to my address, which can be found beneath ‘The Ukulele Man’ logo at the top of every page on my website. PLEASE ALLOW UP TO 16 DAYS (from the arrival of your cheque or Postal Order) BEFORE GOODS ARE DISPATCHED. This allows time for me to take your cheque to the Bank, time for your cheque to ‘clear’ (which may take up to ten Bank working days - excluding Saturday or Sunday), and time for me to pack your goods prior to dispatch. A receipt for your goods will be enclosed.


*** When you send your payment, please ensure that you have agreed to payAll Charges’, which includes charges to the purchaser and charges to the vendor. Goods will not be released for postage until the full net amount (in £GBP) has cleared into my Bank account.


12). PAYMENT BY ‘PayPal’ is no longer available. Since an incident when ‘PayPal’ could not explain to my satisfaction how several hundred pounds of my money went missing from my Bank account (although the money was returned to my account about three days later), I have refused to use their system.

13). All International Parcels are sent by AIR MAIL using UPS, FEDEX, or PARCELFORCE ‘WORLDWIDE’. These services aren’t cheap, but they are quick, they provide full insurance cover on the goods and they offer a very useful ‘tracking’ service. Cheaper services are much slower, they don’t provide full insurance cover and they have no tracking facility. Smaller packages are sent by the normal AIR MAIL service and are fully insured.

14). IMPORT & EXPORT TAXES.

a). If you are importing or exporting between countries that are both full members of the ‘European Union’ (EU), you won’t have to pay any duty.

b). If your country is NOT a member of the EU then you may be liable to pay import duty and/or other relevant taxes on arrival of your goods. If you are in any doubt about such matters, check with your relevant authorities to find out whether or not any taxes, duties or charges are payable on any goods that you wish to import from the UK. The VENDOR accepts no liability in such matters.


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Web site founded in 2001


Over 45 years of Experience and Expertise with Ukuleles and Banjo Ukes

John Croft, Glan Tanat, Llanyblodwel, Oswestry, Shropshire, SY10 8NQ, England.

Tel: (+44) 01691 828850

Email: theukuleleman.com@gmail.com